Active Listening

Active Listening

Active Listening November 9,  2022 Are you really listening or just waiting to talk? There’s a difference. Active listening is a skill that doesn’t necessarily come naturally to many of us, but it is a critical IMPACT skill and, thankfully, one that can be...
Apologies Matter

Apologies Matter

Apologies Matter October 12,  2022 Apologies. They can be stressful and humbling but are very essential for a healthy workplace. Everyone, from the bottom of the ladder up to the top, makes mistakes at some point. The key is recognizing you’ve made a...
Thoughtful Disagreement

Thoughtful Disagreement

SMART.remark – Thoughtful Disagreement September 14, 2022Disagreement in the workplace is inevitable as we all come to the table with different ideas, perspectives, and experiences.  Instead of viewing disagreement as uncomfortable and something to be avoided,...
Communicate with Kindness

Communicate with Kindness

Communicate with Kindness March 28, 2022″You should know that when a message you convey to another person is not understood by him, at least one of the following things is true: what you have said is not true, or you have conveyed it without...