Active Listening

Active Listening

Are you really listening or just waiting to talk? There’s a difference. Active listening is a skill that doesn’t necessarily come naturally to many of us, but it is a critical IMPACT skill and, thankfully, one that can be developed. The benefits of being an active...
Apologies Matter

Apologies Matter

Apologies. They can be stressful and humbling but are very essential for a healthy workplace. Everyone, from the bottom of the ladder up to the top, makes mistakes at some point. The key is recognizing you’ve made a mistake and starting the process of moving...
Thoughtful Disagreement

Thoughtful Disagreement

Disagreement in the workplace is inevitable as we all come to the table with different ideas, perspectives, and experiences.  Instead of viewing disagreement as uncomfortable and something to be avoided, healthy teams welcome conflict and understand a respectful...
Communicate with Kindness

Communicate with Kindness

“You should know that when a message you convey to another person is not understood by him, at least one of the following things is true: what you have said is not true, or you have conveyed it without kindness.”  – Leo Tolstoy   We always want to be...