SMART Communication: How Strategic Messaging Saved a Project from Disaster

Communication is critical on any project. Without proactive messaging for customers and proper technology training and/or process updates for employees, the success of your project hangs in the balance.

Two months from implementation of new SMART Technology, our utility client realized there was no plan to communicate the upcoming changes to employees or customers. 

See SMART Actions and Results!

See how SMART brought the project back on track by helping the client create change management plans that significantly increased customer communication and adoption rates. Doing so enabled the client to communicate changes clearly and effectively to employees – and created excitement for training on the new technology.