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Technical Architect II (010543)

Job Description

Smart Solutions is searching for a Technical Architect II for a partner of ours in Madison, WI. This opportunity is a multi-year, renewable contract that includes our comprehensive benefits package, including the option for PTO! This role will start as a remote role, but once COVID-19 restrictions are lifted, this will transition back to an onsite position in Madison, WI. You will love working in Madison, WI, which is continuously voted as one of the top 10 happiest cities by National Geographic!

Job Duties: 

  • Provide expert, consultative infrastructure solutions for both commercial off the shelf software and custom developed application projects
  • Server, storage, and backup provisioning, administration, maintenance, and support, including performance and availability monitoring
  • Manage and renew Signed and Self-Signed certificates and 3rd party certificates
  • Design, configure and implement new vendor applications
  • Monitor and maintain the health of enterprise environments
  • Develop and monitor architectural standards and policy; collaborate with the team to design, follow and enforce security policies and processes
  • Create and maintain standard operating procedures, including infrastructure provisioning, capacity management, and availability management
  • Create and maintain architecture reference materials, technical and functional documentation
  • Develop technical solution roadmaps in support of business initiatives
  • Design automated applications and infrastructure with a focus on security, scalability, availability, and recoverability
  • Provide leadership for and contribute to developing solutions and deliverables related to infrastructure projects in collaboration with project teams
  • Produce project estimates related to infrastructure solutions
  • Monitor project work of technical staff and drive project progress

Additional Duties: 

  • Train staff on system architecture, components, and troubleshooting
  • Supervise and audit compliance with architectural policies and standard operating procedures
  • Assess rapidly changing technologies, including tools, technologies, frameworks, and industry best practices, and develop recommendations for solutions to meet current and emerging business needs
  • Develop a thorough understanding of business needs
  • Serve as technical liaison to management, business stakeholders, and vendors
  • Create support procedures, technical documentation, and other related documentation
  • Substantial knowledge and experience supporting Microsoft Architecture including AD services and Group Policy, Distributed File & Print services, VDI, WSUS, Anti Virus infrastructure, and desktop life cycle management
  • Service Ownership Responsibilities
  • Provide subject matter expertise (SME) on the technical aspects of the application or service when asked by peers, management, or divisional partners for information or status
  • Validate that the application or service is available or unavailable in the event of a critical service disruption
  • Assist with troubleshooting the application or service upon request or when activated through the critical incident response plans
  • Define recommendations for application-specific upgrades, releases, and compliance with department quality standards, including security, high availability, and performance
  • Respond to the on-call phone for incidents
  • Respond to the on-call staff


  • Demonstrated work experience in a large enterprise environment supporting and maintaining core Microsoft technologies, including Active Directory, and Windows Server 2012/2016/2019
  • Ability to understand and use technical documentation effectively
  • Maintain incident response logs and associated performance consistent with Service Level Agreements
  • Administer IT operational tasks to ensure a properly operating and controlled environment
  • Bridge, any gaps in system configuration, needs as assigned
  • Substantial working knowledge of operating systems environments (MS), file server print and web server administration/configuration, browser configuration, database environments, and related software applications.
  • Ability to prioritize workload and maintain a cheerful, client-friendly persona under sometimes stressful conditions
  • Must be a self-starter with the ability to react quickly, reliably, honestly, and with a diverse set of skills and personalities.
  • Result Driven: get it done quickly and done the first time correctly
  • Ability to work independently and in a team environment, to deal with constant change and competing priorities, and to participate in continual process improvements
  • Excellent communication skills
  • Ability to multi-task in a fast pace environment
  • Demonstrated advanced level problem-solving skills
  • Outstanding customer service skills

Does this sound like the project for you? If so, apply today! 

Smart Solutions, Inc. is an equal opportunity employer functioning under an Affirmative Action plan. 

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