Support Desk Technologist (11235)

  • Contract
  • Remote U.S.
  • Job Number: 11235

Job Description

Are you a detail-oriented problem solver?  Do you enjoy helping others and digging until the problem is found and resolved?  If so, this role may be for you!

As a Support Desk Technologist you will be working with the Incident/Major Incident Team, working to manage the IT Incident process and ensuring support teams are following the established processes.

This is a contract role, including full benefits and the possibility of extension.

Location: Remote

Please Note:  This position has a responsibility to participate in the Major Incident on-call team support rotation, for after hours and weekend support.

Responsibilities:

  • Support a variety of customers, troubleshooting technical problems
  • Provide technical support related to software and hardware systems
  • Configure, monitor, control and maintain systems

Required Skills:

  • Analysis
  • Analytical ability
  • Change Management
  • Communication skills
  • ITIL
  • MS Windows
  • Relationship building

If you are interested, please apply today!

Smart Solutions, Inc. is an equal opportunity employer functioning under an Affirmative Action Plan.

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