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IAM Coordinator (010581)

Job Description

Smart Solutions is recruiting for Identity and Access Management Coordinator to join our team in Madison, WI. In this role, the IAM Specialist will support the increased workload supporting our partner’s modernization efforts and their business users during a large project. This role will start as a remote position, but it will transition to an onsite role once COVID-19 passes. 


  • Responsible for supporting and maintaining the organization’s user access security to systems and applications
  • Guide and support the user access security environment consisting of Active Directory, 3rd party Active Directory tools, Mainframe Resource Access Control Facility (RACF), STAR/STARFIN systems, legacy application access, and technical Directory and Authentication Services of employees, members, and vendors with the capability to support cloud and on-premise application services
  • Handle Identity Governance Administration (IGA) to maintain a secure and healthy user access environment the organization
  • Provide vendor oversight and brokerage of system and service access 
  • Responsible for gathering and interpreting IAM metrics and data that will allow the agency to have a broad understanding of the performance of this service
  • User provisioning, on-boarding, and off-boarding processes, identity lifecycle and access management, user access changes, preparing documentation and reviews for audits, acts as the point of contact for audit issues and consults with business units when implementing access level changes or implementation of new systems
  • Ensure the quality and accuracy of user system access, recommend best practice service improvements, and drive the IAM program’s enhancement process to meet business unit and strategic needs

Additional Responsibilities: 

  • Coordinate the IAM service functions through daily administration and support, process and procedure maintenance, technical documentation, policy support, and subject matter expert guidance of the appropriate technology tools to support our systems and increase the company’s IAM automation
  • Administer, manage, and support Mainframe and Directory Service environments
  • Develop and implement technical policies, standards, and procedures for user-authenticated environments and Mainframe systems
  • Interact with agency Business Managers and IT Technical staff to ensure proper security practices are being established and followed
  • Resolve and manage user access problems and questions reported to the Service Management ticketing system
  • Provide technical expertise, consulting, and problem resolution support and diagnosis for all Directory Service and Mainframe environments within the enterprise 
  • Provide advanced technical operations support and backup assistance to the ITSC section’s units regarding user access security functions and integration into the technical environment
  • Conduct routine and regular ongoing reviews of security audits and control procedures
  • Participate in enterprise projects and special projects assigned by the ITSC Supervisor


  • Advanced knowledge of concepts of authentication, authorization, active directory policies, directory resource administrator, and web filtering solutions
  • Extensive experience and skill to provide security administration in an IBM mainframe environment
  • Advanced expertise in mainframe automation programming languages such as Computer Assisted Related Language Adaptation (CARLA) and Resource Access Control Facility (RACF)
  • Demonstrated understanding of modern Identity & Access Management concepts and best practices 
  • Experience in access role development and maintenance and defining application-level roles/groups and permissions to ensure secure authentication and authorization mechanisms are aligned with policies, standards, and, as appropriate, best practices
  • Understanding of audit and compliance requirements
  • Extensive experience with user administration, Active Directory, and the user administration functions of a wide variety of multi-user services applications
  • Experience with IAM domains including Identity Management, Access Management, Directory Management, Single Sign-On, Federation, and Role-Based Access systems
  • Skill in principles and practices of effective written communication, including policies and procedures, reports, proposals, and recommendations
  • Skill in principles and methods of effective customer relations and oral communication, including meeting facilitation and consulting with application developers and customers
  • Knowledge of computer security concepts and principles, such as security architectures and models, security management practices, access control, application security, and network security and the ability to apply them
  • Knowledge and skill to provide computer security administration in an enterprise multi-domain environment
  • Ability to work in a team-oriented environment
  • Effective time management skills
  • Solid written and verbal communication skills 
  • Knowledge and skill in technical problem resolution
  • Able to multi-task, be self-initiated, and work independently

If this sounds like an exciting opportunity, please apply now, and one of our Senior Technical Recruiters will be in touch if you’re a match.

Smart Solutions, Inc. is an equal opportunity employer functioning under an Affirmative Action Plan. 

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