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Desktop Engineer I (010336)

Job Description

Smart Solutions is searching for a Desktop Engineer I for a top-notch organization in Madison, WI. We are searching for a Desktop Engineer with recent experience who will take on more complex technical challenges and be involved in leading project initiatives. He or she will also help with administrating various tools to secure technologies, workflow management, patch management, and deployment services. This opportunity will come with a full benefits package. 


Customer Service and Support:

  • Provide Help Desk coverage; responds to and logs incoming inquiries, independently triages tickets to appropriate support groups
  • Troubleshoot more complex tickets and problems and serve as an escalation point for peers
  • Provide support for staff across multiple locations on a rotational basis and a large number of mobile users
  • Make recommendations for process improvements and standards that help the greater good of the team
  • Participate in an on-call rotation for after-hours support and work off hours for planned and unplanned events related to infrastructure support

End-User Training and Communication

  • Delivers technical training to new hires and existing staff on a variety of technologies available at the organization
  • Creates technical communication in the form of intranet posts, knowledge base articles, and email

Endpoint Administration and Engineering: 

  • Participate and lead mid to large-sized internal technical projects following project management methodologies
  • Install, configure, deploy computers, peripherals, and mobile devices across all locations
  • Perform administrative functions for Windows Deployment Server, Windows Server Update Services, Microsoft System Center Configuration Manager, and other tools 
  • Administrate ticketing system used across various business units in the organization, including the backend configuration to support multiple business workflows
  • Design and configure endpoint technologies to support business needs


  • Associates degree in Information Technology, Computer Science, Cyber Security, or related field or equivalent professional work experience.
  • 2+ years of experience in IT support and troubleshooting
  • 2+ years’ experience supporting and troubleshooting:
        •        Intel-based computers running Windows OS (through Windows 10)
        •        Apple iPhones & iPads
        •        Computer peripherals, VoIP physical/softphones, video conferencing
        •        Audio/visual technologies
        •        Printers and/or multi-functional devices
        •        Microsoft Office suite of products
        •        Help Desk ticketing systems
  • Macintosh computers running Mac OS, a plus
  • Ability to prioritize and balance tasks and projects 
  • Works well with a diverse team and customers
  • Passion for learning and taking on opportunities for growth

Extra Credit (Not Required but a Plus):

  • Experience writing technical material to non-technical audiences
  • Security+, CISSP, or other information security certifications or completed coursework or a willingness to learn more about security

If interested, please apply now!

Smart Solutions, Inc. is an equal opportunity employer functioning under an Affirmative Action Plan.

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