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Desktop Support III

Job Description

Desktop Support III

Do you like troubleshooting and solving escalated level support issues? Do you enjoy working with a close-knit team? If so, Smart Solutions is searching for an experienced Desktop Support Specialist III for a six-month-long contract opportunity in Madison, WI– this could be the opportunity for you! Please review the job description below, and if everything sounds like a match, please apply today.

Responsibilities:
  • Provide escalated level support for desktops, hardware, and applications using past desktop technology experience with MacBook Pros, Windows operating suite, desktop applications, printers/copiers/scanners, and wireless devices like Apple iPads, Android cell phones, and WIFI issues
  • Prioritize escalated level support issues from an internal Service Desk to best serve the client’s immediate needs
  • Communicate with teammates and serves as a desktop SME for the end-user issues
  • Accurately document all escalated issues
Requirements:
  • 3+ recent years experience in a helpdesk, desktop support, or internal service desk position
  • 3+ years of technical writing experience
  • Expertise with MS Office Suite, Active Directory, troubleshooting hardware, MS Package, and Deployment Wizard, remote desktop management tools, LANDesk, software deployments, inventory management, documentation, and planning experience
  • Solid understanding of SCCM
  • Ability to use sound judgment and experience to plan the workday to achieve goals
  • Ability to lift 50 pounds a valid Wisconsin driver’s license

In addition to joining a company focused around developing and growing all our employees, we also offer Smart Benefits. Our benefits package includes health, dental, and vision insurance, 401(k), FSA, PTO, short- and long-term disability, life insurance, snacks on the first day of work, welcome lunches, interactive orientations, an employee-centric company culture, company parties, career guidance, and more!

If interested, please apply now!

Smart Solutions, Inc. is an equal opportunity employer functioning under an Affirmative Action Plan. 

To apply for this job please visit mail1.cbizsoft.com.